There are many factors that go into selecting the right supplier. Hoteliers used to view purchasing supplies for their restaurants or hotels as a support function. So, buying was a simple matter of going online and purchasing towels, sheets, etc. routinely. Hotel Supplies have been overlooked and not given enough recognition for their contribution to achieving profit targets and cost containment goals. Some owners of small hotels and motels may not be able to afford the time required to reduce product costs.
Larger hotels can have a higher number of rooms, and high purchasing costs. So, controlling costs is best done after the supplies arrive at the property. This is not always possible. Quality has always been a concern for many hospitality operators. However, there are other aspects to purchasing such as working with suppliers and developing creative pricing plans. Understanding the market can also be a benefit for hoteliers.
Managers must now recognize the importance of maximising value for their guests and lodging properties. It is no longer enough to order the products you need for your hotel; the operational and economic benefits of working closely with your supplier are too significant to ignore.
Every business has its own standards when it comes to selecting a supplier for the hospitality industry. This guideline will help you make a decision when choosing a supplier.
1. Know your target market needs
You won’t be able to know the needs of your market if a supplier doesn’t offer products that meet your criteria. So hoteliers need to be attentive to their guests’ needs.
Great hospitality companies keep an eye on the changing needs of their target market. The best hotel operators strive to exceed guest expectations. If you purchase a bedsheet, determine the minimum thread count and fabric that your guest needs to have a comfortable experience.
Hoteliers have the responsibility of defining their target markets and guest’s needs as precisely and accurately as possible.
When selecting a hotel supplier, the management must answer these questions constantly:
• What is my Guest worth, and what does it cost me?
• Is there a bottom-line effect to offering these products my guests?
• How can we increase the value received from our hotel and the value perceivedby our guests using the amenities and supplies that we provide?
Once you have answered these questions, as well as fully understanding the cost and quality criteria, management can create a list of restaurant, pool and room supplies and evaluate suppliers. This will allow you to choose the right supplier for your hospitality products.
2. SELECT REPUTABLE WHOLESALE SUPPLIERS
Unbranded products are a risky purchase. Hotels and restaurants cannot afford to compromise quality in order to avoid customer dissatisfaction.
You should only work with trusted suppliers. This will ensure you provide the best products to your guests.
3. Prioritize the needs of guests
Quality should not be sacrificed for price. Your guests deserve the best. They will be more inclined to spend more if they have the best products for hospitality in their guest rooms.
Take a look at the supplier from the perspective of your guests. As a guest at a hotel, ask yourself if you would like to be able to enjoy the products offered by a supplier. If you don’t think so, then you need to look elsewhere.
4. Value is an essential concern
Managers in hospitality need to be able to see the relationship between the cost of supplies purchased and the value they receive. Managers must quantify each component of this value to define its value. These components generally consist of a mix of qualitative and quantitative properties.
Institute for Supply Management has created a concise definition for value. ISM defines value as “a systematic study of an item’s function to determine unnecessary costs that can be eliminated. This will not affect the ability of the item or system perform as needed.” According to ISM, value cannot be determined without systematically researching the item’s function. It is essential to understand the cost of an item and classify it as essential or non-essential.
Managers will remove non-essential expenses if they don’t affect the performance of the item/system.
Each professional hotelier will have their own definition of value, based on business experience and target markets. It is up to the management to decide the value of hotel supplies.
5. Consistent quality
You should ensure that the supplier you choose offers consistent quality products. In the hospitality industry, consistency is key.
It is important to make sure that each product is free from defects. Customers often associate poor quality with bad service. One bad customer experience can have a significant impact on your bottom line.
6. Excellent Customer Feedback
It’s a smart idea to look at customer reviews before you make a decision about a supplier. B2C retailers can find reviews on Yelp and Angie’s Lists. This is not true for B2B suppliers.
Ask for names of clients. It is a sign of reliability if the supplier can list many well-respected clients. It is risky to choose a supplier who has few clients as there is no guarantee you will receive quality products.
You should have a plan for selecting a supplier. Start the supplier selection process with the products that you need for your restaurant or hotel.
The next step is to establish criteria for selecting suppliers. Once you have established the requirements, it is time to evaluate or pre-qualify suppliers and then choose the best supplier.
You can reduce operational costs while increasing customer satisfaction by selecting the right supplier for hotel supplies. These tips will assist you in choosing the right supplier for your hospitality products.
7. Local Suppliers
For hospitality products, you should choose a local supplier. Online suppliers should be located within your country.
There are risks when buying from an international supplier online.
International online suppliers do not have to comply with local laws or regulations. In the event of fraud or defective products, you cannot sue them in court. However, if you buy from an online seller, it is more likely that you will be able to recover your money.
Local suppliers often offer the best prices on products. They do not have to ship the products overseas. They will therefore be more likely provide products at a lower price. This will allow them to offer more value than just high-quality products.
Ulen is one of the leading hotel supply companies. We provide a one-window solution for hotel bedding and bathroom supplies. . Contact us today if you want to benefit from discounted wholesale pricing on hospitality items.